IBM Sterling OMSby AfterShip

Track your IBM Sterling OMS orders across 900+ couriers and send proactive delivery notifications to reduce WISMO calls.

Standardized shipment tracking

Get last-mile, real-time visibility into your orders across 900+ courier services to track if orders will reach customers on time.

Branded delivery notifications

Keep customers engaged with on-time, proactive shipment updates throughout the order delivery journey from cart to the porch.

Real-time shipment monitoring

Improve your shipping times, delivery rate, courier performance, in-transit times, and marketing efforts with data-driven insights.

IBM Sterling Order Management is a software as a service (SaaS) offering designed for growing and established organizations looking for ground-breaking order management and fulfillment capabilities to channel their existing eCommerce initiatives or develop a new omnichannel initiative. With IBM Sterling Order Management, businesses can proactively manage and streamline stage-by-stage and process-by-process complexities, to improve the supply chain efficiencies and operational business processes. This SaaS solution helps you orchestrate cost and time-effective global product and service management and fulfillment procedures across your internal eCommerce systems.

IBM Sterling Order Management system uses streamlined functionality to empower retailers to offer an engaging experience to customers with omnichannel order fulfillment capabilities such as curbside pickup, buy online pick up in-store (BOPIS), and ship from store (SFS). Helping IBM Sterling's customers further enhance their customer experience aligned with complete inventory visibility, order orchestration, and AI-infused order fulfillment execution model is AfterShip Tracking's robust post-purchase capabilities to ensure that the customers get a mesmerizing in-store experience and a delightful post-purchase experience with the simplest of technologies.

Bridging the gap between pre-and-post-sales experience and enabling retailers to keep customers engaged and in the loop about what is happening to their orders post-checkout, AfterShip Tracking's shipment visibility dashboard offers a single-window glance of the real-time status, location, and estimated delivery time of all the orders, to track if they are moving towards the destination as planned and take proactive actions to speed up cycles of delayed and stuck shipments. Running parallel with this automated tracking initiative is AfterShip Tracking's branded communications that trigger an update to customers as soon as the order moves to the next checkpoint, gets stalled, or is delayed. Further, reducing customer anxiety and improvising brand engagement is our contextual self-serve track page editor to relay important order-related information to the customers while fostering repeat sales and brand loyalty with personalized marketing campaigns.

Meeting customer expectations as promised, our AI-powered delivery date prediction functionality aids customers' shipping anxiety by relaying estimated delivery times across all communication channels. Backing all these features to deliver valuable takeaways for the efforts merchants undertake to optimize the shipment tracking experience is our real-time analytics and reporting to bring about the necessary changes to improve the shipping performance, optimize delivery rate, and post-sales engagement efforts.