Benchmark your returns performance
)
Explore the return landscape and equip yourself with robust strategies to navigate it effectively
Welcome to the 2024 eCommerce Returns Data Report. This analysis offers insights on optimizing returns operations, enhancing customer experiences, and maximizing revenue retention. Explore key dimensions to navigate this landscape:
Consumer returns trends: Analyzes return patterns from 2022 to 2024, including peak return periods, processing times, RMA (return merchandise authorization) distribution, and year-over-year growth rates.
Revenue retention: Examines how retailers minimize refund losses by offering alternative return options, with benchmarks on revenue retention rates across verticals.
Exchange upsell opportunities: Highlights strategies enterprise retailers use to drive upsells during returns, along with upsell rate benchmarks across verticals.
Return processing time: Benchmarks processing times for key return stages—RMA creation, approval, item receipt, and refund issuance.