parcelLab VS AfterShip
Choosing the right post-purchase software is crucial for ensuring customer loyalty and retail success. This page compares AfterShip—a top-rated post-purchase customer experience platform built for global enterprise retailers, with parcelLab—a European-focused post-purchase solution, to help you choose the right platform.
Overview
Both AfterShip and parcelLab offer a wide variety of features for shipment tracking and can be considered full-service platforms. However, AfterShip is built to support global enterprise retailers and DTC brands interested in expanding their global reach, while parcelLab primarily supports the European market. There are also some differences in the customization, API capabilities, ease-of-use, and carriers and platform integrations. This page will help you understand the differences between AfterShip and parcelLab so that you can choose the right post-purchase platform for your business.
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What does AfterShip do?
AfterShip is a post-purchase customer experience platform with a strong presence in North America, Europe, and APAC regions, etc. It helps retailers improve customer loyalty through a full suite of software—shipment tracking, returns management, estimated delivery prediction, multi-carrier shipping, shipping protection, and carbon footprint accounting. AfterShip's products are all built on an API foundation that can deliver the customization needs that brands may have. Integrating with 70+ eCommerce and tech platforms, AfterShip offers a free public trial for necessary testing. AfterShip partners with 1,228 carriers and is the pioneer in developing multi-carrier tracking API, empowering the top global retailers and Fortune 500 companies to provide an Amazon-like tracking experience regardless of what continent you're on.
An overview of AfterShip Tracking
AfterShip Tracking is built within AfterShip's all-in-one post-purchase platform. It includes real-time tracking, a shipment visibility dashboard, fully customizable branded tracking pages, and rule-based shipment notifications. It provides comprehensive reports, and businesses can drill down to a granular level to analyze the performance of specific lanes, carrier service type, and stores. AfterShip users can use the pre-built templates to build branded tracking pages or develop them in-house using an API. AfterShip's product recommendations for tracking pages and shipment notifications are an in-house solution. Businesses can choose to select the products themselves or let our AI offer relevant choices.
What does parcelLab do?
parcelLab is a post-purchase solution which gained some popularity in the European market, and has only recently started expanding into North America. parcelLab offers order tracking, returns management and order delivery estimates. It does not support label generation capabilities which means brands must find a separate solution to meet their needs. parcelLab's order tracking capabilities are centered around the branded tracking page templates, instead of a flexible API which can limit the customization they can provide. With only 150+ carriers, global enterprises or expanding businesses may find it difficult to be supported by parcelLab.
An overview of parcelLab Track
parcelLab offers branded tracking, shipping notifications, a shipment visibility dashboard, and delivery performance reports. parcelLab users need to contact customer service to build customized tracking pages instead of users having access to easy-to-use customization capabilities. parcelLab does not offer built-in product recommendations and requires a third-party plugin to support this function.
Pricing comparison
To better understand the difference in cost between AfterShip and parcelLab's tracking module, let's compare their pricing models and decide which one is ideal for you.
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AfterShip Tracking’s pricing
AfterShip's pricing is based on the number of shipments tracked and is publicly available on the website for up to 300,000 shipments. AfterShip Tracking has plans for businesses of different sizes and includes free plans to allow users to test without contacting our sales team. AfterShip offers enterprise plans with an annual contract and public plans with a monthly or annual agreement.
parcelLab Track’s pricing
parcelLab is not transparent when it comes to the cost of its products. They do not feature any public plans and in order to get an estimate, you must contact a sales representative. parcelLab's contracts are based on an annual agreement and do not offer a free trial before committing to the service.
Compare AfterShip and parcelLab on G2.com
Reviews and ratings from verified customers can go a long way in helping you select the right post-purchase platform. Explore AfterShip and parcelLab ratings from G2.com as of May 26, 2023 to help you make an informed decision.
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AfterShip
129 AfterShip Reviews
Oct 25, 2022
“Easy to setup and user friendly interface.”
“We are happy to be able to manage shipping and returns from the same dashboard and branded tracking and return pages enabled us to have a modern setup for our customers at affordable rates. Customer service is top notch.“
“Overall, we have not found any issues with AfterShip. Only, if they would include their AI Predicted EDD to the essential bundle or enable customers to buy this add-on as extra instead of its availability only in the premium plan, that would have been a really great feature to have.“
Oct 28, 2022
“Centralized tracking across couriers”
“Clean easy to use platform, convenience of login with major player credentials, centralized tracking across couriers, the ability to share tracking links to clients.“
“We have been using Aftership for at least five years. There is truly nothing that comes to mind. It does all we need to be done. Interface is easy, data is reliable.“
parcelLab
10 parcelLab Ship Reviews
Feb 17, 2022
“Parcel Lab has helped us to gains peed in our efforts to improve the Post Purchase experience”
“Parcel Lab has offered an agile and flexible collaboration with a high level of tech know-how.“
“Parcel Lab is a fast growing company and with that comes sometimes problems to match capacity and structure to meet our ever increasing needs.“
May 12, 2022
“Product Review.“
“Templating in the easiest way. Really fast and super useful tool.“
“I don't like that my changes need to be submitted every time, this causes delays.“
A quick company overview
You need a reliable partner to help you grow and scale. So take time to get to know the company that will hold hands with you in your post-purchase management journey. See how AfterShip and parcelLab compare on a company level.
AfterShip | parcelLab | |
Year founded | 2012 (source) | 2015 (source) |
Number of employees | 450 (source) | 200 (source) |
Number of carriers integrated | Native integrations with 1,000+ carriers (source) | 150+ carriers (source) |
Number of customers | 20,000+ paid customers (source) | 500+ (source) |
Security and Privacy | SOC 2 Compliant, ISO 27001 certified, GDPR compliant (source) | GDPR Compliant, SOC 2 Compliant (source) |
Support | Live chat and email (source) | No public data available |
Switching from parcelLab to AfterShip
AfterShip provides a dedicated Solutions Architect to help ensure a seamless transition from parcelLab to AfterShip without data loss.
Step 1. Plan
Formulate a plan to build the post-purchase system you need. Think about your desired features and the integration with your current tool.
Step 2. Migrate
Move your data to AfterShip with the help of a Solutions Architect. You can include customer data, workflows, and reports.
Step 3. Test
Set up the system the way you want, then test, and preview the design before rolling it out. You can configure workflows, dashboards, and more.
Step 4. Scale
Once everything is running smoothly, you can duplicate your custom settings as needed to meet the demands of your growing business.
Recognized by customers for exceptional service
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How AfterShip customers boost revenue and retention
“We use AfterShip data to target where are our customers are, what regions and lanes we are missing on, and to identify where’s our opportunity to improve our service month over month.”
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“We’ve had a lot of customers reaching out to us saying, “Wow, what a great service!” rather than coming to us when that's a problem.”
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"We knew there was a disconnect and AfterShip provided us with the data to formulate a strategy to approach the issue."
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"AfterShip is the most advanced shipment tracking solution in the market. It only took 1-2 weeks for our engineers to implement."
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"Our work with AfterShip is an important part of our mission to make cross-border shopping easy. "
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