About Chronopost
Chronopost is a French courier company that specializes in express package delivery services. Founded in 1985 and headquartered in Paris, the company operates in over 230 countries and offers same-day, next-day, and international shipping, along with value-added services like insurance coverage and delivery notifications. Chronopost has also developed specialized solutions for industries such as healthcare and e-commerce, including temperature-controlled shipping and customized logistics. The company is committed to environmental sustainability, utilizing hybrid and electric vehicles, optimizing delivery routes, and using eco-friendly packaging materials.
Chronopost Primary Services
Chrono Express: This is Chronopost's flagship express delivery service that guarantees next-day delivery throughout France and many destinations in Europe. It includes online tracking, Sunday delivery options, and insurance coverage up to €1500 per package.
Chrono Classic: This is a standard delivery service for non-urgent shipments that need to be delivered within two days in France and 3-4 days for most other European destinations. It also includes online tracking and insurance coverage.
Chrono Relais: This service allows customers to drop off their packages at a nearby Chronopost location, such as a post office or pickup point, and have them delivered to the recipient within 24-72 hours.
Chrono Shop2Shop: This service allows online retailers to offer delivery to a participating "parcel shop" for customers who prefer to collect their packages in person rather than having them delivered to their home or workplace.
Chrono International: This is an international express delivery service that serves more than 230 countries worldwide. It includes customs clearance assistance, online tracking, and various delivery options depending on the destination country.
What if Absent at the Delivery Time?
Chronopost's Predict Service allows customers to know the exact day and time when their shipment will be delivered. The customer is informed via SMS or email about the estimated delivery time, which is accurate to within a one-hour window.
How to Change the Date or Address of my Delivery?
Predict is a service that allows you to reschedule your delivery according to your availability. You can rearrange your delivery by going to your parcel tracking page where you will see different options available. If the rescheduling option is not available, contact the delivery company or sender for other arrangements. You can select various options like changing the date, delivering to a neighbor, safe place, or local pickup point. If you miss your delivery, a calling card will be posted through your letterbox containing information on how to collect your parcel.
How Long will my Parcel be Kept at the Pickup Point ?
Chronopost has pick-up points across France in convenience stores, supermarkets and other locations. Duration of parcel availability depends on the type of pickup location; branches or post offices allow 14 days, Pickup Points allow 8 days, and Pickup Stations/lockers only 3 days. Customers need identification to collect parcels which will be returned if not collected within the specified time. Someone else can collect it on your behalf with your ID.
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