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BFCM 2024
Avoid BFCM disruptions with AI and automation
AfterShip's all-in-one solution for eCommerce operations is designed to withstand the BFCM surge with a unified system for order and merchandising management.
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Unified solutions for lower costs and higher revenue
74%
fewer WISMO tickets
52%
shorter average resolution time
50%
lower operational costs
Automate product listing and merchandising strategies with AI
AfterShip's merchandising management center enables you to auto-generate product listings and effortlessly optimize merchandising strategies for eCommerce peak season.
Employ advanced large language models (LLMs) to automatically extract tags based on product images, titles, listing descriptions, and reviews.
Save time by automatically enriching product attributes with additional tags when no information is available.
Cut down on manual work by auto-generating titles, descriptions, and standard-compliant content.
Scale merchandising strategies easily by setting automation rules to pin or exclude products, prioritize discoverability, or trigger custom actions based on your BFCM promotions.
Increase your BFCM revenue by analyzing product affinity, top-selling bundles, and revenue generated across touchpoints to discover top-performing upsell tactics and product combinations.
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Optimize fulfillment operations with complete order visibility
Pre-shipment
In-transit
Connected data
Customize the pre-shipment status and provide order visibility through tracking pages and notifications when you have longer order processing time during BFCM.
Relieve warehouse overcapacity during peak season Processing times may rise due to high order volumes and overwhelmed warehouses. Inform customers with pre-shipment status, set expectations, and reduce anxiety.
Enhance Estimated Delivery Date accuracy
Fine-tune order processing time with pre-shipment tracking data and improve EDD accuracy. Set realistic delivery expectations during the hectic BFCM rush.
Secure BFCM revenue with pre-ordering
Use pre-ordering to secure revenue when your product is out-of-stock in BFCM. Provide order transparency with pre-shipment data to keep your customers in the loop.
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With rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, greatly reducing WISMO tickets.
Inform customers once the package is shipped
Notify customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Update shoppers on "out-for-delivery" or "available for pickup" statuses so they can prepare as needed.
Manage shipment exceptions
Set up filters to better manage shipments that need special attention and inform customers as needed.
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Our integrated systems provide connected data that enables you to evaluate BFCM logistics performance and continuously enhance the operations and overall customer experience.
Identify BFCM supply chain bottlenecks
Compare actual lead times against targets. Identify and address the stages and parties responsible for discrepancies so you can take action quickly.
Adjust logistics for peak seasons
Review historical lead times and logistics strategies to mitigate the impact of delays — whether that means expedited shipping, alternate carriers, or preemptive notification of delivery exceptions.
Optimize carrier selections
Evaluate and diversify carrier options based on lead times, SLAs, and costs in various regions. Use a combination of national and regional carriers to optimize costs while maintaining service quality.
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Product Recommendations
Customize the pre-shipment status and provide order visibility through tracking pages and notifications when you have longer order processing time during BFCM.
Relieve warehouse overcapacity during peak season Processing times may rise due to high order volumes and overwhelmed warehouses. Inform customers with pre-shipment status, set expectations, and reduce anxiety.
Enhance Estimated Delivery Date accuracy
Fine-tune order processing time with pre-shipment tracking data and improve EDD accuracy. Set realistic delivery expectations during the hectic BFCM rush.
Secure BFCM revenue with pre-ordering
Use pre-ordering to secure revenue when your product is out-of-stock in BFCM. Provide order transparency with pre-shipment data to keep your customers in the loop.
Smarter Search & Browse
With rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, greatly reducing WISMO tickets.
Inform customers once the package is shipped
Notify customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Update shoppers on "out-for-delivery" or "available for pickup" statuses so they can prepare as needed.
Manage shipment exceptions
Set up filters to better manage shipments that need special attention and inform customers as needed.
Product Tagging
Our integrated systems provide connected data that enables you to evaluate BFCM logistics performance and continuously enhance the operations and overall customer experience.
Identify BFCM supply chain bottlenecks
Compare actual lead times against targets. Identify and address the stages and parties responsible for discrepancies so you can take action quickly.
Adjust logistics for peak seasons
Review historical lead times and logistics strategies to mitigate the impact of delays — whether that means expedited shipping, alternate carriers, or preemptive notification of delivery exceptions.
Optimize carrier selections
Evaluate and diversify carrier options based on lead times, SLAs, and costs in various regions. Use a combination of national and regional carriers to optimize costs while maintaining service quality.
Streamline returns and exchanges with automated workflows
Use AfterShip’s automated workflows to minimize manual processing time and human errors at a granular level. Proactively prevent peak season chaos from the outset.
Customize rule-based workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods.
Allow customers to initiate return requests and provide essential information for efficient approvals, freeing your overburdened customer service team from repetitive tasks during BFCM.
Streamline and scale return processing by automating tasks like auto-approval of return requests based on adherence to your returns policy.
Efficiently manage all return locations and automatically route returns to designated warehouses using pre-set rules. Use return status to inform your warehouse team of item grading and restocking processes.
Detect potential fraud through analysis of shopper behaviors and swiftly address return scams using automated workflows, including flagging suspicious return requests for manual review or adding specific customers to a blocklist.
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Case studies
The world's biggest brands use AfterShip to improve their operations. See how it can help you.
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“We’ve been happy with AfterShip Tracking; there’s no downtime or issues. When evaluating a returns management solution, going with AfterShip Returns made sense. We can simplify our tech stack and leverage the data together.”
Rui Kojima
Senior Director of eCommerce
Aetrex
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“AfterShip has enabled Fresh to have a seamless post-purchase experience in every market - from the ability to monitor the performance of our carriers to delivering better customer service with shipment tracking, as well as re-engage customers which is a huge benefit for our digital marketing team.”
Jean-Francois Benard
CIO
Fresh
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"We use AfterShip to consolidate our consignment tracking data globally, to give our customers timely information about the location of their order, and to allow us to monitor and manage the customer experience our retailers are providing.”
Tony Preedy
Managing Director
Fruugo
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“AfterShip has allowed our backend teams and customers to get additional visibility, especially different fulfillment options like BOPIS. End-to-end order status transparency is vital in our strategy to reduce WISMO tickets and customer anxiety.”
Anna Christensen
Director of eCommerce
Buff City Soaps
“We’ve been happy with AfterShip Tracking; there’s no downtime or issues. When evaluating a returns management solution, going with AfterShip Returns made sense. We can simplify our tech stack and leverage the data together.”
Rui Kojima
Senior Director of eCommerce
Aetrex
“AfterShip has enabled Fresh to have a seamless post-purchase experience in every market - from the ability to monitor the performance of our carriers to delivering better customer service with shipment tracking, as well as re-engage customers which is a huge benefit for our digital marketing team.”
Jean-Francois Benard
CIO
Fresh
"We use AfterShip to consolidate our consignment tracking data globally, to give our customers timely information about the location of their order, and to allow us to monitor and manage the customer experience our retailers are providing.”
Tony Preedy
Managing Director
Fruugo
“AfterShip has allowed our backend teams and customers to get additional visibility, especially different fulfillment options like BOPIS. End-to-end order status transparency is vital in our strategy to reduce WISMO tickets and customer anxiety.”
Anna Christensen
Director of eCommerce
Buff City Soaps
Trusted by the world’s biggest brands
Get started in just 30 minutes
Connect with our team to learn how AfterShip can maximize your revenue this BFCM.
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